Frequently Asked Questions

Do I need to call in advance?

You do not need an appointment, but please call 603-354-5484 to register by phone.

For the safety of our patients, staff and community during the COVID-19 outbreak, our first contact with you will by phone. We will work with you to provide the safest care possible, by phone or in person, based on your symptoms and concerns. 

If you may have COVID-19, please call your primary care provider before you seek any medical care.

Reach Cheshire Medical Center primary care providers by calling : (603) 354-5400.

More information: Covid-19 FAQs and Resources, Updates on Cheshire Medical Center Services, Outpatient Virtual Visits.

What services does the Walk-In Care clinic provide?
The Walk-In is intended for minor illnesses and everyday injuries. Click Here for a more detailed list of the services we typically provide.
What should I do if I may have COVID-19 symptoms?

Call your primary care provider. They can arrange testing and any medical care you may need.

For Cheshire Medical Center primary care providers, call us: (603) 354-5400.

More information: Covid-19 FAQs and Resources, Updates on Cheshire Medical Center Services, Outpatient Virtual Visits.

Do you perform x-rays?
Yes, x-rays are performed on-site.
Do you perform strep tests and other rapid tests?
Rapid strep, urine dip testing, and rapid flu are performed on site.  If needed, blood testing can be drawn here and then sent to the main lab to be run later in the day.
What insurance plans do you accept?
Most insurances are accepted. Our acceptance of your insurance does not guarantee payment by your insurer.  If you have questions regarding your coverage we recommend contacting your healthcare insurance provider directly.
Why should I visit the Walk-In Care clinic instead of the Emergency Room?
Walk-In Care wait times are shorter and function more like your regular office visit.  Patients waiting for Walk-In Care are typically suffering from less serious ailments or injuries than those waiting in emergency rooms.  Walk-In Care is directly connected to your Cheshire Medical Center/Dartmouth-Hitchcock Keene primary care team, providing greater efficiency and oversite of your care.
Can I be seen at the Walk-In even if my PCP is not from Dartmouth-Hitchcock?
Yes, simply walk in.
How long is the wait at the Walk-In?
Wait times vary depending on how many patients are waiting ahead of you when you arrive.  Typically, it will be about 15 minutes before you are taken to an exam room.  However, there may be times when the wait is longer.
How long will a visit take?
Visit length will vary depending on the complexity of your condition and treatment, if testing is required during your visit, and the number of patients being seen.  On average, patients leave about 45 minutes after they first arrived.  Some diagnostics and treatments may extend visits beyond an hour.
Can I get a routine physical at the Walk-In?
No, please contact your Primary Care Provider.
Can I get routine immunizations at the Walk-In?
No, however we do have flu shots during the season for patients who are seen here for other reasons, and provide tetanus booster if appropriate for injury assessed.
Can I be seen at the Walk-In if I am from outside of the area?
Yes, simply walk in.
Will I see a doctor?
Our clinic medical staff are Dartmouth-Hitchcock providers: MDs, nurse practitioners, and physician assistants.  You will be seen by a skilled provider who is well equipped to address your concerns and ailments.
What if I need follow-up care?
This will be arranged or reviewed with you as appropriate during and/or after your visit.
Can I use the Walk-In as my primary doctor if I don't have one?
Chronic medical issues or ongoing medical problems, as well as general preventive health care, are best addressed by a primary care provider.  If you do not currently have one locally, we can assist you in obtaining one.
Will you refill my existing medications?
Not typically.  If related to your presenting issue we may be able to do this as appropriate, or we can help connect you with your Primary Care Provider’s office to address refill needs.
Will my Primary Care Provider or Team be aware of my visit?
Your visit will be a recorded in your Cheshire Medical Center/Dartmouth-Hitchcock Keene medical chart and your PCP team will be notified if follow up is required.
What if I don’t have insurance?
Services may be paid out-of-pocket or via credit card once services have been billed.
What forms of payment do you accept?
Cash, checks, VISA, Mastercard.